The fine print

These Terms and Conditions apply to all purchases made through the Little Paper Planes website. By placing an order, you agree to the following:

1. Pricing and Payment

• All prices are listed in Australian dollars (AUD) and include GST where applicable.
• We reserve the right to update pricing at any time.
• Payment must be made in full at the time of purchase.

2. Orders

• Orders are subject to product availability. If an item becomes unavailable after you have placed your order, we will contact you to arrange a refund or alternative.
• We reserve the right to decline or cancel an order in the event of an error in pricing or product description.

3. Shipping and Delivery

• Orders are dispatched within the timeframes listed on our Shipping page.
• Delivery times may vary depending on location and carrier.
• We are not responsible for delays once an order has been passed to the delivery provider.

4. Returns and Exchanges

• Our Returns Policy is guided by Australian Consumer Law.
• If an item is faulty, damaged, or not as described, we will provide a replacement, repair, or refund.
• Change of mind returns are not routinely offered. Please get in touch for details.

5. Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash.
• Lost or stolen cards cannot be replaced.

6. Intellectual Property

• All content on this website, including images, text, and design, is the property of Little Paper Planes and may not be reproduced without permission.

7. Liability

• We are not liable for any loss or damage caused by use of our products beyond their intended purpose.
• To the extent permitted by law, our liability is limited to the purchase price of the product.

8. Governing Law

• These Terms and Conditions are governed by the laws of Victoria, Australia.

Little Paper Planes respects your privacy and is committed to protecting your personal information. This policy
explains how we collect, use, and safeguard your details when you interact with us online or in store.

1. Information We Collect

We may collect information such as:

• Your name, email address, phone number, and postal address.
• Payment details when you make a purchase.
• Information you provide when contacting us or signing up for gift cards or newsletters.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your purchase or enquiry.
• Improve our products, services, and website experience.
• Send occasional updates or promotions, if you have opted in.

3. Sharing Your Information

• We do not sell your personal information.
• We may share information with trusted third parties, such as payment providers and delivery services, for the purpose of fulfilling your order.
• We may also disclose information if required by law.

4. Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

5. Access and Updates

You may request access to, or correction of, your personal information at any time by contacting us.

6. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and understand how visitors use the
site. You can disable cookies in your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy, or how your information is handled, please contact us.

8. Updates to This Policy

We may update this policy from time to time. The most recent version will always be available here, on our website.